The Central Results Delivery Coordination Unit (CRDCU) is advocating for a reassessment of the draft policy concerning sanctions imposed on airlines.
This proposal will be presented to the Ministry of Aviation and Aerospace Development, as well as the Nigerian Civil Aviation Authority (NCAA).
Bala Usman, the Special Adviser to the President on Policy and Coordination, heads the CRDCU.
Usman emphasized the necessity of revisiting the policy due to the rising instances of flight delays and cancellations, which significantly affect passengers.
She made this suggestion during the performance assessment report for Q1–Q3 2024, focusing on the execution of presidential priorities and ministerial objectives.
In a recent tweet, CRDCU revealed that Usman also called for a revision of the existing target of 224 days for addressing customer complaints, stating that this timeframe is unrealistic and requires immediate adjustment to meet global standards.
The statement read: “The CRDCU led by the Special Adviser to the President on Policy and Coordination, Hadiza Bala Usman, this morning continued its engagement with Ministries, Departments, and Agencies, MDAs, to review the Q1–Q3 2024 Performance Assessment Report on the implementation of Presidential Priorities and Ministerial Deliverables.
“The first engagement of the day was held at the ministry of aviation and aerospace development, where the special adviser met with the minister, Festus Keyamo; the permanent secretary of the ministry, Dr. Ibrahim Kana; Managing Director/CEO of the Federal Airports Authority of Nigeria, Mrs Olubunmi Kuku; and other heads of departments and agencies under the ministry.
“The special adviser commended the minister and leadership of the ministry for ensuring progress within the sector.
‘’However, she expressed concerns with the ministry and its agencies over their submission of incomplete information, which hinders the independent assessment of progress towards achieving certain deliverables.
‘’She also highlighted the ministry’s shortcomings in stakeholder and customer engagement, a key deliverable that also requires urgent improvement.
“The special adviser recommended that the ministry and the Nigerian Civil Aviation Authority, NCAA, revisit the draft policy on sanctions for airlines.
‘’She described this as critical, given the increasing number of flight delays and cancellations and the impact on affected passengers.
‘’She further recommended a revision of the current target of 224 days for resolving customer complaints, describing it as unrealistic and in need of urgent recalibration to align with global best practices.”
“Following the presentation of the ministry’s performance scorecard for Q1–Q3 2024, the minister expressed his appreciation to the special adviser for her diligent work and guidance.
“He assured her that the ministry would address the highlighted challenges and intensify efforts to improve performance and service delivery in the aviation sector.”
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